Shipping & Returns

Service Standard: All orders require one to two business days to process before shipping. The Resource Center is open Tuesdays and Wednesdays of each week, excluding holidays. If your order is placed on Thursday or Friday, it will be processed on Tuesday of the following week.

Ordering and Shipping Confirmation: After ordering, you will receive an email confirmation from containing your order details. We will normally confirm receipt of your order within 24 hours of ordering. We will also email you when your order has shipped and provide you with your order tracking information. Order status and tracking information is also available via the Past Orders page in the My Account section.

Shipping Methods: This site provides shipping via Canada Post and FedEx. For those Canadian customers that are within the local vicinity of Cloverdale Bibleway Church, you may pick-up your order with no shipping charge. Due to tax purposes, this is not available for American customers.  
. Overnight - Estimated delivery time 1 - 2 days
. Standard - Estimated delivery time 3 - 5 days
. Int'l Standard - Estimated delivery time 10 - 15 days

Payment Options: We accept American Express, MasterCard, Discover and VISA credit cards. We do not accept cash, checks, money orders or CODs for orders placed online.

Sales Tax and Other Charges: This site supports the collection and remittance of Sales Tax for all Canadian Provinces. The application of sales tax to your order is determined by the rules governing this specific Storefront and the state/province to which the order will be shipped. Please check your sales tax charges at checkout.

Please note that Customers outside Canada will be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.

Telephone, Mail and Fax Orders: We encourage you to order online for the fastest possible service, however we do offer the option of telephone, mail or fax ordering. In order to help expedite the process, please browse the Storefront, collect your product codes, and have your credit card ready before placing your call. Within the Canada & United States please call the toll free number @ 1-877-576-1337, and press Option 1 for the Orders Dept. You may also place orders by mail, including payment in full for your order. Personal checks, cashier's check and money orders are all accepted methods of payment.

Returns: If there are any problems with your product, please send it back and we will refund it without question. Software is non-refundable. If you are returning a DVD or CD we will provide you with a replacement.